For each Foshio order that you place, you receive a unique order number. You can quote the order number for all your purchase-related questions.

You can check your inbox or check to see if the mail is in the trash.

It is easy to place an order at Foshiotool

Add the item to your shopping cart

Proceed to check out

Check out with your Paypal or fill in your email and shipping address, then continue to the shipping method

Continue to the payment method

Complete order

All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.

To create your very own Fsohiotool Online Account, follow these simple instructions:

Click on the ‘Sign In’ button on the top right-hand corner of the home page.

Click on the ‘Create an Account’ button at the bottom of the screen.

In the event of a forgotten password, simply:

1. Click on ‘Forgot Password’ on the sign-in page
2. Enter your email address
3. Click on the link sent to you at your email address
4. Enter your new password

Your order history will be available on your Dashboard on your Account page.

Generally, it will take 1-2 business days for us to prepare the package.

After that, it will take 12-15 business days by Standard Shipping,4-7 business days by Express Shipping.

Sometimes UPS/USPS/FedEx tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

If you do not receive your order in a couple of days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service

Department at info@foshio.com as early as possible during the order processing stage to indicate your request.

If the package has not been dispatched yet, we will be able to ship it to the new address.

However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Please follow the procedures for making a warranty claim and returning a product.

Please contact us via email ASAP by taking images of the courier number and product.

We will follow up and handle your feedback.

Please contact our customer service at info@foshio.com.

Please give us a detailed description of the issue as well as a photograph of the faulty product.

We normally respond within 48 hours.

Do not return the product until we have finished the process.

You may cancel or cancel your order before payment. Orders are normally processed immediately after check out.

If you wish to change or cancel your order, be sure to email our support as soon as you can. Once the order has been shipped, you may not change or cancel your order.