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General question

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  • What's my order number?

    For each Foshio order that you place, you receive a unique order number. You can quote the order number for all your purchase-related questions.

    You can check your inbox or check to see if the mail is in the trash.

  • How to place an order?

    It is easy to place an order at Foshiotool


    Add the item to your shopping cart


    Proceed to check out


    Check out with your Paypal or fill in your email and shipping address, then continue to the shipping method


    Continue to the payment method


    Complete order

  • Is my personal information kept secured?

    All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.


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  • How can I update/edit my shipping or billing address details?

    Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.

  • How do I make an account?

    To create your very own Fsohiotool Online Account, follow these simple instructions:


    Click on the ‘Sign In’ button on the top right-hand corner of the home page.

    Click on the ‘Create an Account’ button at the bottom of the screen.

  • What if I forget my password?

    In the event of a forgotten password, simply:

    1. Click on ‘Forgot Password’ on the sign-in page
    2. Enter your email address
    3. Click on the link sent to you at your email address
    4. Enter your new password
  • Where can I view my order history?

    Your order history will be available on your Dashboard on your Account page.

Shipping & Delivery

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  • How long will it take to receive my order?

    Generally, it will take 1-2 business days for us to prepare the package.

    After that, it will take 12-15 business days by Standard Shipping,4-7 business days by Express Shipping.

  • My package says delivered, but I didn’t receive it.

    Sometimes UPS/USPS/FedEx tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

    If you do not receive your order in a couple of days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)

  • How do I change the shipping method?

    In the event that you wish to change the shipping address after placing an order, please contact our Customer Service

    Department at as early as possible during the order processing stage to indicate your request.

    If the package has not been dispatched yet, we will be able to ship it to the new address.

    However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Warranty & Return

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  • I have received my item but it is damaged, what should I do?

    Please follow the procedures for making a warranty claim and returning a product.

  • How to deal with the products damaged by logistics that have just been signed?

    Please contact us via email ASAP by taking images of the courier number and product.

    We will follow up and handle your feedback.

  • How do I process a return?

    Please contact our customer service at

    Please give us a detailed description of the issue as well as a photograph of the faulty product.

    We normally respond within 48 hours.

    Do not return the product until we have finished the process.

  • Can I cancel or change my order once the order is confirmed?

    You may cancel or cancel your order before payment. Orders are normally processed immediately after check out.


    If you wish to change or cancel your order, be sure to email our support as soon as you can. Once the order has been shipped, you may not change or cancel your order.